The UNSECURITY Podcast – Episode 45 Show Notes

Welcome back for another quick recap of the week and another dose of UNSECURITY Podcast show notes. Hope you all had a great week!

For last week’s show, Brad was in studio while I was calling in from Sofia, Bulgaria. Brad was joined by Ryan Cloutier, an awesome return guest. As far as I could tell, it was another great show. I had some connectivity issues, but who doesn’t have connectivity issues in Bulgaria? Brad did a great job holding things together while we chatted about issues such as liability and speaking information security with “humans”.

Catch episode 44 here.

I was in Bulgaria to visit members of our SecurityStudio development team, check out the new office, and spend some time planning future releases of the software. Bulgaria is eight hours ahead, so timing with U.S. resources was interesting.

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The trip was very successful and we made significant progress on a number of fronts. While I was halfway around the world, Brad held down the fort. He’s a really good leader and I’m sure he has a bunch of things going on. I didn’t get to check in with him last week, so we’ll ask how he’s doing on the podcast.

Lots of other really cool stuff to share, but I’ll do that in another post or on the show.

Let’s do some show notes now.


SHOW NOTES – Episode 45

Date: Monday, September 16th, 2019

Show Topics:

Our topics this week:

  • Catching Up
    • More Mentor Program success
    • Civic duty example
  • vCISO Revisited
  • Book Announcement

[Evan] – Hi folks, welcome to the UNSECURITY Podcast. This is episode 45 and I’m your host, Evan Francen. Brad’s joining me as usual. Hi Brad!

[Brad] Brad politely says hello to me and by proxy all of our listeners. Good Brad.

[Evan] Man, this is two shows in a row where I’m out of studio. Today I’m stuck in Washington, D.C. for a meeting. Only one day, so that’s good. What’s up with you?

[Brad] Stuff and things.

[Evan] We haven’t recorded together in person the last couple of weeks, and I haven’t even been able to catch up with you. You cool if we catchup quick?

[Brad] Brad will probably say “yes”.

[Evan] Alright, let’s start with your week. Tell us what you’ve been up to.

Catching up

  • What Brad’s up to.
  • What I’m up to.
  • We have more Mentor Program success to talk about
  • One of our listeners is setting a great example for all of us in holding his local government accountable for security.

[Evan] Alright, lots of good things. We’re all in this together and there’s a job and place for everyone.

[Brad] Brad’s words of wisdom.

[Evan] We’re always grateful for feedback that we get from listeners. If you’d got some, email us at unsecurity@protonmail.com. One of the more popular topics in the past few months has been that of the virtual Chief Information Security Officer (or vCISO). We’ve received some great questions about how to become a vCISO. A couple of episode ago, we talked about what a good vCISO is, but we didn’t really talk about how to become one. Let’s do that.

How to become a vCISO discussion

  • If you’re new (less experience).
  • If you’re experienced (even existing CISOs)
  • What are the benefits to being a vCISO versus being a FTE CISO?

[Evan] Alright. Good perspective and good discussion. Thank you Brad.

[Brad] Brad’s gotta say something or we’ll have an uncomfortable silence here.

[Evan] OK, last topic before we get into some news. I want to announce something that I’m VERY excited about. You and I are going to write a book, right?

[Brad] Brad confirms. See if you can notice any change in the tone of his voice when he responds.

New book announcement and discussion

There’s a tie in here with vCISO too.

[Evan] I’m pumped about writing with you Brad. What better time than 4th quarter to get started?

[Brad] He’s lived through multiple 4th quarters, so he’ll laugh/cry.

[Evan] Let’s close this thing out with some news, eh?

News

Here’s our news for this week:

Closing

[Evan] There you have it. Thank you for another great show Brad!

A special thank you to our loyal listeners. We love your feedback and sincerely appreciate the fact that you join us each week. Send your feedback to us at unsecurity@protonmail.com. If you’re the social type, socialize with us on Twitter, I’m @evanfrancen, and Brad’s @BradNigh.

Talk to you all again next week!

The UNSECURITY Podcast – Episode 44 Show Notes

Welcome back for another quick recap of the week and another dose of UNSECURITY Podcast show notes!

Last week, Brad and I were back in studio together to record episode 43. It was a good show, where we covered some relevant topics such as (more fricken) incident response, vCISO questions, and how we (the good guys) can’t possibly do all the things that they (the bad guys) do.

Quick words about vCISO

  • It’s the future of information security leadership.
  • There are good vCISOs and less good (maybe bad) vCISOs, you need to learn the differences.
  • We got some great feedback this week from people who aspire to be a vCISO, which was really cool!

Quick words about good guys and bad guys

  • There’s a gap between what we can do and what they can do.
  • We have rules, they don’t.
  • We have ideas about how to close some of the obvious gaps (didn’t cover in the episode 43, but we’ll cover this somewhere in the future).

If you missed episode 43, you can always go back and nab it here.

Hoping you all had a great week. It was a short week, but if you’re like me, it only meant that we crammed more stuff into less time.

Most of my time this week was spent working with SecurityStudio partners find success in serving their clients. This is a blast because we create situations where everyone wins, and we do it together.

This week I started exploring the possibility of helping an incredible organization combat sex trafficking in the United States. The organization is SHAREtogether, and they’re doing amazing work. The organization is run by Jaco Booyens, the director of the movie 8 Days. If you get a chance, check them out and watch the movie (it’s been watched more than 2,000,000 times). If you feel more inclined, do more to help. Right now, my involvement is more exploratory, but I’m sure there will be more to this story before it’s all said and done.

Anyway, on the the show! Brad is leading the show this week, and he’ll have another returning


SHOW NOTES – Episode 44

Date: Monday, September 9th, 2019

Show Topics:

Our topics this week:

  • The security expert’s take on liability.
  • Speaking information security for “humans”.
    • What’s the problem?
    • Ideas for solving the problem(s).
    • Consequences of the failure to solve the problem.
  • Industry News

[Brad] – Brad can choose any opening he’d like. This is his show to lead. The standard one sort of goes like this…

Welcome to the UNSECURITY Podcast, episode 44. Joining me is my co-host, Evan Francen. Say hi Evan.

[Evan] I’ll say something here. Probably. Maybe I’ll stay silent to through Brad off, but now that it’s in the show notes, I think I let the cat out of the bag. Whatever.

[Brad] Also joining us today is a repeat guest. Ryan Cloutier is here in person. Ryan is an amazing information security expert with a noble mission. He was also on with us back in episode 27, back in May. Welcome Ryan.

[Ryan] Ryan’s a guy with something to say, so he’ll say something here.

[Brad] This week, Evan’s in Bulgaria. What’s going on over there, Evan?

[Evan] Stuff.

[Brad] It’s sort of funny. We’re beginning to think you don’t like Ryan all that much because last time he was on, you were in California. You got something against Ryan or what?

[Evan] Maybe.

[Brad] We brought Ryan on the show again because we love his perspectives on helping “normal” people, or as he likes to call them, “humans”, secure themselves better. Great mission, but before we cover that, let’s talk about some common questions we get about liability. Now, we’re not lawyers, so don’t think this is official legal advice, but we do work with lawyers pretty often when we investigate breaches.

Discussion about liability, from a security person’s perspective

[Brad] So, the key is to do the things that a “reasonable” person would do in your same circumstance. This leads to a whole bunch of questions that you should be asking yourself.

Now let’s switch gears a little bit. Ryan, you’ve got this deep desire to help “humans” secure themselves better, and this passion is shared with us here at FRSecure. You recently posted an open letter to the security community on Evan’s blog and you regularly speak to crowds all over the United States. Let’s talk about all this for a bit.

Discussion about Ryan’s mission and speaking “human”

  • What are some of the problems we’re facing when speaking “human”?
  • What ideas do we have for solving the problem(s)?
  • What are some of consequences of the failure to solve the problem?

[Brad] There’s so much we can do together, as a community, to do this better. Great discussion. What’s our one call to action?

[Brad] OK, on to this week’s security news.

News

Here’s our news for this week:

Closing

[Brad] Alright. Another great show. Thank you for joining me Ryan.

Evan, have a good time in Bulgaria. Bring me home a gift or something.

A special thank you to our loyal listeners. We love your feedback and sincerely appreciate the fact that you join us each week. Send your feedback to us at unsecurity@protonmail.com. If you’re the social type, socialize with us on Twitter, I’m @BradNigh and Evan’s @evanfrancen.

Talk to you all again next week!

The UNSECURITY Podcast – Episode 38 Show Notes

YES! I’m on time again. If I get good at this, I won’t need to make this comment anymore. Odds of that?

As usual, I’ll give a quick review of the week, then we’ll jump right into the show notes.

It was another good and productive week. Gooder and more productiver than I probably deserve, but this is what you get when you are surrounded by awesome people all the time. 

  • Monday started with UNSECURITY Podcast (episode 37). Our guest was the one and only MN State Representative Jim Nash. If you missed it, you should give it a listen. We call BS on some things, then chat about some other things. All in all it was a great show. After that, it was coffee with a friend and a lot of writing.
  • Tuesday started with coffee with SecurityStudio’s VP of Software Development, Ivan Peev. After coffee it was an executive leadership meeting (all executives rated it a 10, which is always good), more writing, and a global information security strategy meeting with an awesome vCISO client.
  • Wednesday was great. An FRSecure Customer Advisory Board (CAB) meeting, coffee with Peter Vinge (Director of Operations – FRSecure), more writing, a few more meetings, more writing, and a meeting with legal counsel.
  • Thursday started with a SecurityStudio User Advisory Group meeting, then the rest of the day was spent writing.
  • Friday (today) started with a coffee meeting with my good friend and SecurityStudio’s president, John Harmon. We had a cool discussion about family, health, and some security strategy stuff. After coffee came a SecurityStudio product strategy meeting, and now I’m writing again.

What’s with all the writing?

It’s been a while since I’ve updated people on the status of this second book. The first book (Unsecurity: Information security is failing. Breaches are epidemic. How can we fix this broken industry?) was published this year, and it’s been really well-received. This first book was written to information security professionals. This second book is an information security book written to information security amateurs, or common everyday people. The book’s parts are (for now):

  • Introduction
  • Part 1 – Current State of Affairs (nation-state, cyberwarfare, businesses, attackers, security, privacy, and safety)
  • Part 2 – Motivation (find your motivation to act, family, friends, community, country, and business)
  • Part 3 –  Application (applying the basics and building habits)
  • Part 4 – Introducing and Using S2Me (the assessment, recommendations, and conclusions)
  • Closing

If you read my first book, you might remember where I said that writing a book is a bitch. It still is. The amazingness of the experience is more than worth it though. More to come in the coming weeks and months.

Let’s get to the show…


SHOW NOTES – Episode 38

Date: Monday, July 29th, 2019

Today’s Topics:

We’re going to touch on the following topics this week:

  • Civic Ransomware Awareness Project update
  • The #100DaysofTruth follow-up
  • Project Bacon
  • Industry News

[Evan] – Hi everybody! Holy buckets, we’ve got a good show planned today. Good morning, and in case you don’t know the voice yet, this is Evan and this is episode 38 of the UNSECURITY Podcast. No Brad joining me today. He’s got a “vacation”. Who does that?! Anyway, in his place is my good friend and SecurityStudio’s president John Harmon. This is where you say “hi” John.

[John] He’s a quick thinker with a sharp tongue, so I’ll need to be on my toes with his response (probably).

[Evan] So, Brad’s on vacation. I joked a little about that, but I can hardly think of someone who deserves it as much as he does. Kudos to him for taking some time off to be with his family. Before we get into talking more about our guest and some cool things, I just want to give our listeners a quick update on our Civic Ransomware Awareness Project and an idea for a follow-up to the #100DaysOfTruth thing.

Quick Civic Ransomware Awareness Project Update and New Idea Discussion

John can talk here too, I just don’t have anything specific for him yet.

[Evan] This is our 38th episode of the podcast, and we finally have you on the show. Sorry it took so long. Now, I know you pretty well because we’ve been working together for quite some time now, but the listeners may not know who you are. Tell us about yourself.

[John] Tells us a story about himself

Talking About John

[Evan] I gotta tell you man, I love working with you every day. You’re a guy that truly gets what we’re trying to do and you’re absolutely sold out on our mission. Later this year, like October, you and I are embarking on a new journey. We affectionately call it Project Bacon. Where did the name come from?

[John] The name was John’s idea, but let’s hear him out.

[Evan] The name is awesome. Besides, who doesn’t like Bacon? So, we have this Project Bacon thing. What is it?

[John] Tells us what Project Bacon is.

[Evan] OK, I think I get it (of course I do, but I need to act like I don’t so the show is more interesting or something). Why are we doing this?

[John] Oh yeah! The “why” is the best part.

More Project Bacon Discussion

[Evan] I’m pumped about Project Bacon. It’s going to be a blast and we’re doing good things all along the way. John, you’ve listened to our podcast before. We always close this thing out with a few news stories. You game?

[John] John is always game.

Industry News

Here’s our news to discuss in this week’s show. The depth of the discussion will depend on our time.

Closing

[Evan] – OK. That’s how it is. So many cool things going on and too many things to talk about. Thank you John for filling in for Brad this week. Project Bacon is going to be great! Also, a special thank you to our listeners. Each week, the number of listeners to our podcast continues to grow, and each week we received great feedback from you. Please keep it coming. If we haven’t had a chance to respond, it isn’t because we don’t care, we just haven’t gotten around to it yet.

If you want to keep up with the haps, be sure to follow me, Brad, and/or John on Twitter. I’m @evanfrancen, Brad’s @BradNigh, and John is @HarmonJohn. Email the show at unsecurity@protonmail.com. Have a great week everybody!

The UNSECURITY Podcast – Episode 37 Show Notes

On time this week? Absolutely! We take these things seriously around here, you know that!

Happy Friday UNSECURITY Podcast listeners! It was a great week for us, hope yours was good (or better).

Weeks like this one at FRSecure and SecurityStudio are always special. We held our end of quarter meeting at our Minnetonka, MN headquarters. Our people fly in from all over the country to celebrate, collaborate, and have fun. It’s AWESOME to see everyone and spend time catching up.

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We are all family here, and it’s an amazing experience when everyone gets to come home. We have people fly in for the week from Florida, Nevada, Kentucky, and soon to be Missouri. It’s magical when everyone gets together. One of our core values is “work hard, play hard”, and it’s fun to see everyone collaborating then going out and having fun afterwards. Seriously amazing people doing incredible things.

I love these people!

Like almost every quarter, the team killed it again. It was another record quarter revenue and profit-wise, but this is secondary to the impact this team is making in our industry.

The mood was awesome. Blessings everywhere.

On to the show notes, eh? (What am I Canadian now?)

Originally, we were planning to cover a new SecurityStudio initiative we affectionately call “Project Bacon”. We’re going to put that off until next week because we have a special guest joining us for this show. Our special guest is Jim Nash, who represents District 47A in the Minnesota State House of Representatives.


SHOW NOTES – Episode 37

Date: Monday, July 22nd, 2019

Today’s Topics:

We’re going to touch on the following topics this week:

  • Civic Ransomware Awareness Project update
  • The #100DaysofTruth update
  • Calling BS on BS
  • Industry News

[Evan] – Hey oh. Good morning everyone. My name is Evan Francen. My show to host this week, so if you don’t like it, blame Brad. Speaking of Brad, he’s here. Hi Brad.

[Brad] Hi (or something similar)

[Evan] Also joining us this morning is Mr. Jim Nash. Now, I’ve got a special affinity for Jim. He’s a good friend, and he also represents my home district in the Minnesota State House of Representatives. Hi Jim.

[Jim] He also says “hi” or something of the like.

[Evan] Jim, I’m grateful for the work you do for the people of our district and I’m also very thankful for advocating like you do for information security. You’re a tremendous advocate for FRSecure, for the State, and for the US as a whole. Thank you.

[Jim] Graciously accepts my gratitude and says something wisdomy that will awe his constituents. I’ll probably have to cut him short because politicians sometimes like to talk.

[Evan] Let’s jump right in, shall we? We have a lot to cover in this week’s show. Real quick, like real real quick, what did you think about last week?

[ALL] Stuff.

[Evan] Yeah, it was a great week for sure. Quick update on the civic ransomware call to action stuff. I actually gave this thing a real name now, “Civic Ransomware Awareness Project”. We received a few more updates; a couple from our backyard here in Minnesota and one as far away as Idaho.

Civic Ransomware Awareness Project discussion

[Evan] I hope we’ll continue the efforts to work together, people from all walks and backgrounds, including the private and public sector, to make information security better for everybody.

[ALL] Maybe they say something maybe they don’t. It’s early Monday morning for crying out loud.

[Evan] Another thing from last week. Don’t know if you guys noticed, but I finished my #100DaysofTruth series. What did you think?

#100DaysofTruth discussion

[Evan] It was a fun exercise. People have been asking me “now what”? Here’s the plan, and you heard it here first. The FRSecure Marketing Team is summarizing all one hundred days into a single blog post, we’re going to produce an ebook out of the content, we’re going to create an audiobook, and I’m thinking about doing #100DaysofLies.

[ALL] Maybe some more comments, maybe I need to kick them under the table to wake them up.

[Evan] Alright, next thing I wanted to talk about was something that you, Jim, brought to my attention last week. This should be a good discussion. Jim came to me an told me that there’s this guy (he didn’t recall his name at the time) who is out there preaching that there are companies in the United States that are unhackable. As you can probably imagine, I’m not buying it. So I wrote a blog post here at evanfrancen.comblog post here at evanfrancen.com, and I’d like to talk about it. Whatya say guys? Game?

[ALL] Of course they’re game!

Calling BS on BS discussion

NOTE: Go into the background some more, then talk about the BS.

[Evan] Alright. Good spirited discussion. Let’s wrap this thing up with some news, then get on with what is sure to be another great week!

Industry News

Here’s the news to discuss, just two this week because we covered so much other stuff and we’re running out of time:

Closing

[Evan] – Well, damn. That’s how it is. We do a ton of things around here and we talk about a lot of stuff. Special thanks to Jim Nash for joining us this week. Jim, you’re a good man. Also, a special thanks to our listeners. You guys give us awesome feedback every week and tips about what you’d like us to talk about. Be sure to follow me, Brad, and/or Jim on Twitter. I’m @evanfrancen, Brad’s @BradNigh, and Jim’s  @JimNashMN. Email the show at unsecurity@protonmail.com. Have a great week everybody!

CALL TO ACTION UPDATE – Doing your part about civic ransomware

Does the all caps “CALL TO ACTION UPDATE” get your attention? It’s supposed to.

The facts:

  1. The call to action still stands.
  2. Our municipalities are still under siege.
  3. The ransomware threat has far from abated.
  4. Too many communities are under-prepared.

You aren’t powerless. You have options.

  1. You can sit there and do nothing, playing the victim.
  2. You can point fingers and complain, playing the critic.
  3. You can wait for somebody else to do something, playing the sluggard.
  4. You can be part of the solution by doing something constructive, playing the responsible citizen. In my opinion, this is the best option.

If you choose (or have chosen) option 4, pen an email to your local government officials. Respectfully ask them how they’ve prepared for an eventual ransomware attack. If you are willing and able, offer to help them if they need it. If you aren’t willing or able to help them, refer them to one of us who is willing and able to help them.

Follow the guidance in my previous CALL TO ACTION article or follow your own charge.

For those of you who choose to do nothing, you have no right to play the victim card or complain. You give up those rights, in my opinion.

UPDATE

Now for the update. Many of you have taken me up on the CALL TO ACTION. You have emailed your local government officials and you’ve shared some of their responses with us at unsecurity@protonmail.com.

Kudos to you for choosing option 4 (above)!

Here are some of the responses that have been shared with us, protecting the names of the innocent/guilty.

Response from small city in a rural area:

We are familiar with these attacks on cities and we utilize network security professionals to protect our systems.  We also utilize a firm to audit us and test for gaps or issues proactively as well as routinely backing up and storing our data off site to protect against ransom demands and other risks.

Not too bad. The resident followed up with the city to gain more insight and offer help. Nice work!

Response from a medium-sized U.S. county:

Thanks for reaching out. No organization can claim with 100% certainty that they are protected from any cyberattack. However this is a very front and center topic for <REDACTED> County, and many efforts have been taken to reduce our risk and exposure to various kinds of cyber attacks, including Ransomware.

The County does not have a defined policy regarding what they would do if faced with this decision (in fact none of the metro counties have one, last time I checked), but in my conversations with Administration I do not believe paying a ransom would be an option they would choose.

Hope that helps answer your question.

This is good to know, yes? Someone (why not us/you) should work with this county to address the issue, and while we’re at it, address the issue with all “metro counties”. Kudos to this county official for responding with some transparency!

Response from a mid-sized suburban city:

Thanks for the email. For the security of the City’s network and systems, we follow the recommendations set by the <REDACTED – state’s criminal justice system>. We also use a third party vendor that does penetration testing against our firewall to try to stay ahead of the malicious attacks. We conduct staff cybersecurity training with this third party vendor to ensure our staff is behaving appropriately as well.

OK, maybe not a great response, but a response nonetheless. Didn’t really address the ransomware preparedness question directly, but a conversation has begun. The resident will be following up. Making a difference!

Response from another mid-sized city:

Thank you for your email. The City of <REDACTED> has a multi-faceted approach to cybersecurity.  We have improved security both internally and externally.  While no system is immune from attack, we are actively scanning and patching for vulnerabilities.  A specific key to protecting against ransomware is to have good, frequent, and tested backups.  We maintain a healthy backup system and in the case of a ransomware attack being successful, could restore lost data as needed. It is our policy to not pay ransomware demands.   Our <REDACTED> has made security a top priority, and has taken many steps to enhance the City’s security posture.  This includes revamping the firewall and anti-virus infrastructure.  We continue to take cybersecurity very seriously, and are constantly striving to keep our data secure and protected against attack.

Not bad. Another conversation starter and another difference made, even if a small one.

Final Words (for now)

Responses from good citizens continue to come in to our mailbox (unsecurity@protonmail.com) and we’re encouraged by the actions some of you are taking! For those who haven’t yet reached out to your local government officials, get on it! Again, you can follow the guidance here if you want.

The problem isn’t going away. Here’s some recent news about ransomware and our local communities:

My other related posts in chronological order:

OK, the rest is up to you (or not). That’s the way it is.

CALL TO ACTION – Do Something About Civic Ransomware

Another city ransomware attack, another payment to the attackers. Another win for the bad guys, and another loss for the rest of us. The question is, are you going to do anything about it?

This time the news comes from Lake City, Florida. The 12,000+ citizens of the small(ish) northern Florida town will foot the 42 bitcoin (~$500,000) bill for the city’s poor preparation. Actually, insurance will cover the direct cost and the city only pays $10,000. Chalk up another loss up for U.S. cities (and their citizens). The money the attackers walk away with will most certainly be used to attack other victims, including other cities. Oh, and as far as insurance goes, we all pay a price in higher insurance premiums and limited coverage options. Insurance companies aren’t in the business of losing money.

The quote of the day; “I would’ve never dreamed this could’ve happened, especially in a small town like this” – Lake City Mayor Stephen Witt.

(BTW, I don’t view this as his fault. We, the information security community, obviously failed in reaching him with the message)

Additional details of this latest ransomware payment:

So, what are YOU going to do about this? Yes, you! When I refer to “you”, I’m referring to everyone/anyone, security people and non-security people alike. All of us are in this together.

Should we wait until your city gets hit, or maybe we believe in the false narrative that it will never happen to you/your city?

Will your mayor or local government official be quoted on the news, having “never dreamed” that such a thing could happen?

DO SOMETHING – START HERE

Earlier this week, I posted an article about an email that I was going to send to my city and county officials. I sent the emails a couple of days ago, but haven’t heard anything back yet. Not to worry, I’m determined (and so should you be).

One of the things I didn’t really expect was for people to follow my lead. It was impressive to read and hear about people who took this as a call to action. They’ve been inquiring of their local governments about ransomware protections too! That’s great news! So far, more than a dozen people have told me that they have written their city and/or county government. Some are even getting good responses back.

Here’s what I’m asking you to do:

  • If you haven’t emailed your city and county government officials (inquiring about their ransomware readiness), PLEASE DO IT.
  • If you’ve emailed your city and/or county government officials, but haven’t received a response within a few days. PLEASE EMAIL AGAIN. Stay engaged until you get an answer.
  • If you’ve emailed your city and/or county government officials, and have received a response PLEASE SEND THE RESPONSE TO US. You can send it to us through the UNSECURITY Podcast email address (unsecurity@protonmail.com).
  • No matter what you do, please follow these rules:
    • DO – Always be courteous.
    • DO – Always be respectful.
    • DO – Help if you can.
    • DO – Remember the goal, we are trying to help and we are trying to prevent more occurrences of the Atlanta, Baltimore, Riviera Beach, and now Lake City ransomware events.
    • DO – Ask us questions and make suggestions (unsecurity@protonmail.com).
    • DON’T – Try to answer questions that you don’t feel (or know you’re not) qualified to answer. Email unsecurity@protonmail.com, and we’ll find a good resource/answer for you.
    • DON’T – Use threatening language or insinuate threats of any kind.

EMAIL TEMPLATE

Feel free to use this sample email template that I used or create your own.

———-START EMAIL———-

Dear <INSERT NAME>,

I’ve been a resident of <CITY/COUNTY> since <YEAR>.

I have a quick question for you.

How can you assure me and other city residents that the <CITY/COUNTY> has taken the appropriate measures to protect its systems and data from a ransomware attack?

I ask you because there have been a rash of ransomware attacks that have hit city governments recently. The most current ones being the City of Baltimore (https://arstechnica.com/information-technology/2019/06/a-tale-of-two-cities-why-ransomware-will-just-get-worse/), the City of Riviera Beach (https://www.palmbeachpost.com/news/20190621/in-depth-how-riviera-beach-left-door-wide-open-for-hackers), and Lake City, Florida (https://www.cbsnews.com/news/ransomware-attack-lake-city-florida-pay-hackers-ransom-computer-systems-after-riviera-beach/). I hope we’ve planned well and will not pay a ransom (even through insurance) if/when an attack was to occur. Rather than reacting for such an occurrence, I’m hoping that our <CITY/COUNTY> has planned ahead.

Although I work in the information security field, I have no interest in selling anything. I’m just a concerned/interested citizen. If I can help, I will.

Thank you for making <CITY/COUNTY> a great place to live!

Respectfully,

-<YOURNAME>

———-END EMAIL———-

Let’s make this a way we can start fighting back against criminals who are fleecing our cities and our friends. This is only the start. Next steps come after getting responses.

Again, we are all in this together. Please be helpful, respectful, and courteous.